Terms and Refund Policy
These terms cover booking and attending a class with us. By booking you agree to them. They are written to be readable first, so every deadline is stated in hours and says what happens on each side of it.
1. What we provide
In-person American Heart Association courses in West Covina, and self-paced online courses. Your card is issued by the American Heart Association, not by us, and arrives by email the same day you pass.
2. Booking and payment
- Bookings and payments are made online through this website and processed by Square. We do not take walk-ins or payment in person.
- Payment at the time of booking holds your seat.
- The minimum age for our courses is 13. Booking confirms you meet it.
3. Reschedule free with 24 hours notice
If your date no longer works, tell us at least 24 hours before your class start time and we will move you to any other available class at no charge, as many times as you need. Reply to your confirmation email or call 626-605-3696.
Inside 24 hours we will still move you once at no charge, because life happens. Any move after that first one is $25, which covers the seat we held and could not resell.
4. Refunds up to 48 hours before class
Ask for a refund more than 48 hours before your class start time and you get the full amount back to the card you paid with, no questions asked. Refunds are processed through Square and usually appear on your statement within 5 to 10 business days.
Inside 48 hours we cannot refund the seat, because it is too late to fill it. We will issue a credit for the full amount instead, good for any class within 90 days. Rescheduling is free at that point, so most people just move their date.
5. If you miss class without telling us
A no-call, no-show forfeits the seat and is not refundable. We hold a spot, print your materials and staff the room whether or not you walk in, and that cost is already spent by the time class starts.
We would still rather train you than lose you. Contact us within 30 days and we will re-seat you in another class for half the original price, one time. After 30 days a new booking is required.
6. Arriving late
The American Heart Association requires full attendance for certification, so we cannot certify someone who missed part of the course. Arriving more than 15 minutes after the start time is treated as a no-show under section 5. If you are running late, call 626-605-3696 before class starts and we will tell you honestly whether you can still be certified that day.
7. If you do not pass the skills test
You get one free retest within 30 days. Bring nothing, pay nothing, just book a time with us. Not passing on the first try is normal and it is not grounds for a refund, since the course was delivered.
8. Online and self-paced courses
Online course purchases are delivered by email. Once a course link has been issued and accessed it cannot be refunded, because the certifying organization charges us the moment it is delivered. If you bought the wrong course, contact us before starting it and we will swap it for the right one.
9. Group and on-site training
Group bookings are scheduled around your date, so the terms are different. Cancel more than 7 days out and you get a full refund. Inside 7 days we bill 50 percent, because the instructor and the date were held for you. Headcount can change up to 48 hours before with no penalty.
10. Before you dispute a charge
If something went wrong, call 626-605-3696 or email support@justsavinglives.com first. We answer the phone and we have never refused to talk through a problem.
Filing a card dispute instead does not get you a faster resolution. We keep the booking record, the timestamped confirmation, and the terms you agreed to at checkout, and we respond to disputes with those documents. Talking to us is quicker for everyone.
11. Certification, materials and changes
- Courses follow AHA guidelines; the outcome depends on individual performance, and we are not liable for a certification not achieved through insufficient performance, incomplete pre-course work or non-attendance.
- Course materials are owned by Just Saving Lives or licensed through the AHA and may not be copied or redistributed.
- We may update these terms. Changes take effect when posted here. These terms are governed by the laws of the State of California.
12. Contact
626-605-3696 · support@justsavinglives.com